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Clear call insights. Better decisions. Included at no cost.

Enhanced Analytics gives you visibility into your business’s call activity directly within your SimpleVoIP Admin Portal. Whether you manage one location or many, you can quickly review calls, identify missed opportunities, and track trends over time.

Enhanced Analytics Features

Understand Every Call That Comes In

  • Enhanced Analytics shows you detailed call data so you can answer simple but important questions:
  • How many calls did we receive?
  • Which calls were missed or unanswered?
  • When are we busiest?
  • How do call patterns change by location or region?
  • All reports can be viewed instantly or downloaded for later use.

Flexible Call Reports That Fit Your Business

  • Start with built-in base reports that cover common needs like call lists, summaries, and missed calls. From there, apply filters that make sense for your business. You can filter reports by:
  • Date range, including custom start and end dates
  • Individual locations
  • Groups of locations, such as regions or brands
  • This makes it easy to view performance across one store, a region, or your entire organization.

Save Reports You Use Often

  • A saved report remembers:
  • The report type
  • The date range
  • The locations or groups you selected
  • This saves time and keeps your reporting consistent.

Schedule Reports to Come to You

  • Enhanced Analytics lets you automate reporting so insights arrive without extra work.
  • You can schedule reports to be sent daily, weekly, and monthly
  • Reports can be delivered as:
  • An email with a CSV file attached
  • A webhook in JSON format for use with CRMs or reporting tools
  • This is helpful for managers, regional leaders, and teams that rely on regular updates.

Identify Missed and Lost Calls

  • See which calls were not answered and which ones were never returned. This is especially valuable for:
  • Sales teams following up on missed leads
  • Retail and service locations trying to capture every opportunity
  • Regional managers monitoring performance across locations
  • Missed call visibility helps teams respond faster and reduce lost business.

Export and Share Your Data Easily

Any report you generate in Enhanced Analytics can be exported as a CSV file with a single click. This makes it easy to open your data in Excel, share insights with leadership, and compare performance over time. Many teams also use exports to support internal reporting, planning, and ongoing performance reviews without needing additional tools.

Works for Businesses of Any Size

Enhanced Analytics is built to support businesses at every stage. Whether you run a single location, manage a growing group of sites, or oversee a large enterprise with regional or brand-based reporting needs, the platform scales with you. As long as your business has call traffic, Enhanced Analytics is available to you at no additional cost.

Built Right Into Your Admin Portal

Enhanced Analytics is already part of your SimpleVoIP Admin Portal, so there is nothing new to install and no add-ons required. Simply log in to your portal, click Enhanced Analytics, and start exploring your call data right away.

Turn Call Data Into Action

Enhanced Analytics gives you clear access to your call reporting data so you can take action based on what you see. You can quickly pull missed call reports for follow-up, review call volume over a specific time period, and export reports to compare results over time or share internally. Everything is available in one place inside your SimpleVoIP Admin Portal, making it easier to find the data you need.

Frequently Asked Questions

Is Enhanced Analytics free?

Yes. Enhanced Analytics is available at no additional cost to all SimpleVoIP customers with call traffic.

What is Enhanced Analytics best used for today?

It's best used for understanding call volume and trends, identifying missed or lost calls, reporting across multiple locations, exporting call data for internal analysis, and scheduling recurring call reports.

Why might some customers see limited or no data in Enhanced Analytics?

Customers using on-site PBX systems or SIP trunk configurations may see limited detail in reports.

What type of reporting does Enhanced Analytics provide today?

Enhanced Analytics provides call activity reporting that includes call volume, call lists, missed call reporting, and lost call reporting where applicable. Reports can be filtered by date range, location, or site group, and they can be run on demand or scheduled for automatic delivery.

Can I generate call volume and trend reports over time?

Yes. Enhanced Analytics allows you to generate reports for specific date ranges, including weekly, monthly, or fully custom time periods. Teams can also use exported CSV files to compare call volume and trends over time.

Does SimpleVoIP support searching across call transcriptions by keyword?

No, it does not, but please check out our Simple Intelligence product that does.

Does SimpleVoIP offer AI-generated summaries or sentiment analysis for reporting?

No, it does not, but please check out our SimplyAI and Simple Intelligence offerings that do!

Are advanced filters available in reports?

Yes. Reports can be filtered by date range, site or site group, and report type. These filters can be saved and reused to maintain consistent reporting.

Can reports be exported?

Yes. All reports in Enhanced Analytics can be exported as CSV files. This makes it easy to share data internally, review information in Excel or spreadsheets, compare results over time, and support internal reporting or analysis.

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Phone: 855-899-8647

Email: info@simplevoip.com