Customer experience often begins with a voice. Before a call is answered, before an agent is available, and before a conversation truly starts, callers form an impression. That is why SimpleVoIP continues to invest in making every interaction clearer, more consistent, and more human.
In our latest platform updates, we are introducing enhancements to dynamic call flows and marketing messages, including a powerful new text-to-speech (TTS) capability that gives businesses more control over how they sound when customers call. Just in time for the holidays!
Introducing Text-to-Speech for Marketing Messages
Traditionally, marketing messages within SimpleVoIP relied on uploaded audio files, such as MP3s, to play a short message before a call connects. These messages are often used for seasonal greetings, promotions, or helpful reminders.
With this update, customers now have the option to use text-to-speech instead of pre-recorded audio. Teams can simply provide text and allow SimpleVoIP to generate a natural-sounding voice message automatically.
This approach provides greater flexibility:
- No need to record or re-record audio files
- Faster updates to messaging during promotions, holidays, or operational changes
- Consistent voice quality across locations
This feature is designed to reduce friction while keeping messaging polished and professional.
Choose the Voice and Tone That Fits Your Brand
Text-to-speech should not feel generic or robotic.
With this update, customers can choose the voice and tone used for their marketing messages. Whether the goal is friendly and conversational or neutral and professional, teams can select the voice experience that best aligns with their brand.
The available settings are intentionally streamlined to focus on what matters most:
- Voice selection
- Tone and style
- Language options for businesses that support multilingual callers
The result is messaging that sounds intentional and natural while remaining easy to manage.
Global Text-to-Speech Settings for Dynamic Call Flows
Beyond marketing messages, SimpleVoIP is also rolling out global text-to-speech settings that apply to other dynamic call-flow experiences.
Some customers use call flows that dynamically read information aloud, such as:
- Hours of operation
- Store addresses
- Context-aware messages based on the day or time
These messages are generated in real time, meaning the system determines what to say based on live data. With the new global text-to-speech settings, these dynamic messages now follow the same selected voice and style. This creates a more consistent caller experience throughout the entire call journey.
Fully Managed, Consistently Deployed
As with all advanced call-flow functionality, SimpleVoIP takes a fully managed approach.
Dynamic call flows and text-to-speech configurations are handled by our support and engineering teams to ensure accuracy across all locations, consistent behavior for multi-site environments, and protection against misconfiguration or broken call paths.
If a customer already uses dynamic text-to-speech in their call flows, these new settings automatically enhance how those messages sound. If a customer wants to explore adding dynamic call-flow messaging, our support team can design and deploy it correctly.
Why This Matters
These updates are not just about new features. They are about control, consistency, and customer experience.
With text-to-speech now available for marketing messages and dynamic call flows, businesses can:
- Update messaging faster
- Maintain a consistent brand voice across locations
- Improve clarity and professionalism for callers
- Reduce reliance on static recordings
This update is another step toward making business communications more adaptive, intelligent, and human. If you’d like to learn more about it, feel free to reach out to su*****@si********.com!
