The Drawbacks of Choosing a Large UCaaS Provider: What You Need to Know

The Drawbacks of Choosing a Large UCaaS Provider: What You Need to Know

Unified Communications as a Service (UCaaS) has become essential to modern business communication. UCaaS provides a wide range of communication and collaboration tools that allow businesses to operate more efficiently and, ultimately, more profitably. While traditional communication service providers have been the norm for decades, VoIP service providers like SimpleVoIP are now the preferred choice for many businesses.

Before discussing the drawbacks of choosing a large and prominent UCaaS/VoIP provider, we’ll explore the many benefits of VoIP services and why they are often a better choice than traditional communication services.

Cost Savings

One of the primary benefits of VoIP services is the cost savings they provide. According to a report by Frost & Sullivan, businesses can save up to 50% on their communication costs by switching to VoIP. This is because VoIP services use the internet to transmit voice and data, which is often less expensive than traditional telephone lines.

Improved Productivity

VoIP services can help businesses improve productivity by streamlining communication and collaboration. According to a study by Techaisle, businesses that use VoIP are 3.9 times more likely to have high levels of collaboration than those that do not.


VoIP services offer greater flexibility than traditional communication services. For example, employees can use their mobile devices to access VoIP services from anywhere with an internet connection. This allows for more flexible working arrangements and can improve work-life balance for employees.


VoIP services are highly scalable and can easily grow and evolve with a business. According to a survey by Software Advice, 57% of businesses cited scalability as a key benefit of VoIP services. This is particularly important for businesses that are growing rapidly and need a communication solution.

Advanced Features

VoIP services offer a range of advanced features, unlike traditional communication services. These include video conferencing, call recording, and voicemail-to-email transcription. According to a survey by Bredin, 62% of small businesses cited advanced features as a key benefit of VoIP services. These features can help businesses communicate more effectively and collaborate more efficiently.


VoIP services are generally very reliable, with uptime rates that are comparable to or better than traditional communication services. According to a study by Osterman Research, VoIP services have an average uptime rate of 99.99%. This high level of reliability ensures that businesses can communicate with their customers and partners without interruption.

Drawbacks of Choosing a Large UCaaS Provider

Choosing a large UCaaS provider has drawbacks that should be considered when deciding about communication services. Here are a few disadvantages of choosing a large UCaaS provider:

One-size-fits-all approach

Large UCaaS providers often have a one-size-fits-all approach to their products and services. While they may offer various solutions, they are typically designed to meet the needs of the general public. This means that businesses with more modest requirements may end up paying for features and functionality they don’t need.

Less flexibility and responsiveness

Large UCaaS providers can be less flexible and responsive than smaller providers. They may have complex bureaucratic structures and layers of management that can slow down decision-making and make it difficult to get the support and assistance you need when you need it.

More expensive

Large UCaaS providers can be more expensive than smaller providers. This is because they often have higher overhead costs, which they pass on to their customers through higher prices. In addition, they may charge extra fees for features and services that smaller providers include as part of their standard offerings.

Less personalized service and support

Large UCaaS providers may not provide the same level of personalized service and support as less prominent providers. For example, they may have large call centers and support teams overwhelmed with requests, making it difficult to get the attention and assistance you need. In contrast, less-known providers often offer more personalized support and are more responsive to the needs of their customers.

Less innovation

Large UCaaS providers may be focused on maintaining their existing market position and protecting their revenue streams rather than investing in new technologies and solutions. In contrast, providers with less marketing spend often have more freedom to experiment with new ideas and technologies, which can lead to more innovative and creative solutions for their customers.

Why SimpleVoIP is the Better Choice

While there are many VoIP service providers, SimpleVoIP is the better choice for businesses. Here are just a few reasons why:

Personalized Service

At SimpleVoIP, our customers deserve personalized attention and support. We assign a dedicated account manager to each client to ensure they receive the support and guidance they need to succeed. Our support team is available 24/7, and we strive to resolve any issues quickly and efficiently.


One advantage we have over bigger UCaaS providers is our ability to customize our solutions to fit the specific requirements of every individual client. We understand that every business has different requirements and goals, and we work closely with our clients to design personalized solutions to meet their needs.


Despite our personalized service and tailored solutions, we can still offer competitive pricing, often lower than larger UCaaS providers. This is because we don’t have overhead costs such as extensive marketing spend, and pass those savings on to our clients.


We can move quickly and make decisions promptly. We don’t have the bureaucratic red tape that can slow down decision-making in larger organizations. This means we can respond to our client’s needs faster and more agilely. We can provide rapid support and can troubleshoot and resolve issues quickly.


SimpleVoIP is committed to staying ahead of the curve regarding technology and innovation. We constantly evaluate new technologies and solutions to determine how they can benefit our clients. We offer a range of cutting-edge features and solutions that can help businesses of all sizes improve their communication and collaboration.

UCaaS has become an essential component of modern business communication, and they are often a better choice than traditional communication services. These services provide cost savings, improved productivity, flexibility, scalability, advanced features, and reliability. SimpleVoIP is a better choice for enterprises, offering personalized service, agility, affordability, innovation, and cutting-edge technology.

While larger UCaaS providers may seem attractive, some businesses have better options. Service providers like SimpleVoIP can offer more flexibility, responsiveness, affordability, personalized service, and innovation. If you’re considering a UCaaS provider, be sure to weigh the pros and cons carefully and choose a provider that best meets the unique needs of your business.