SimpleVoIP Connect for Buildium

Every call. Logged in Buildium.

Connect puts your phone system inside Buildium. The right resident's record opens before you say hello, and the call notes write themselves.

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Fully managed. White-glove onboarding. 60-day satisfaction guarantee.

Incoming call(512) 555-0148

Buildium recordOpened on ring

Maria Delgado

Tenant, Unit 4B, Riverside Commons

Lease: Active through Jun 2027
Last contact: Dishwasher leak, Oct 2
Open requests: 1

Call logged to Buildium Leak is back after Oct 2 repair. Tech booked Thursday, 9 to 11 AM. Maria asked for a text reminder.

Integrated with Buildium

Calls, texts, and AI notes flow straight into the records your team already uses.

The phone is where the real work happens. Connect makes sure it all lands in Buildium.

Call in progress 00:00

A prospect called at 4:40 on Friday. A tenant has reported the same leak three times. An owner is upset about something your team actually handled well. All of it happened on the phone, and none of it made it into Buildium.

Connect fixes that on day one. Click to call from the record you already have open. Watch the resident's record appear before the second ring. Hang up and find an AI summary waiting on the right tenant, owner, or vendor.

No sticky notes. No "I'll log it later."

Fewer clicks. Zero manual notes. Residents who feel remembered.

Know who's calling

The matching Buildium record opens before anyone says hello. Lease, unit, and history on screen, so no call starts with "can I get your name and address?"

Incoming call opens the tenant record next to the Connect calls panel

Stop taking notes

Every call recorded, transcribed, summarized by AI, and filed to the right record. Your team gets minutes back on every call.

Connect call log with an AI summary, transcript, and call details logged to the CRM

Reach everyone at once

Water shutoff. Gate outage. Snow removal. Schedule one voice broadcast, recorded or AI-voiced, and the whole community hears it.

Voice broadcast scheduler sending a community alert to 124 tenants

See Connect running inside Buildium.

Bring your toughest phone day. We'll show you how it would have looked with every call on the record.

1Tell us a little about your team
2A specialist reaches out to set up a time
3See Connect live with your own workflows

No pressure, no long contracts. 60-day satisfaction guarantee.

One call, start to finish

What your team sees with Connect running in Chrome next to Buildium.

The phone rings
Connect matches the number to a tenant, owner, or vendor in Buildium.
The record opens
Their record pops on screen, so you answer already knowing the story.
You just talk
The call is recorded and transcribed in the background. No typing while you listen.
The note is filed
An AI summary lands on the record. Missed calls get logged too.

What Connect does inside Buildium

Phone intelligence

Screen pop opens the matching record on ring or on answer
Click-to-call turns any phone number in Buildium into a dial button
A match picker handles two contacts who share a number
Contacts sync automatically every six minutes, no imports

Complete communication

Community alerts: recorded or AI-voiced messages to residents, with delivery history
One-to-one SMS from the same window as your calls, logged to the record
Voicemail inbox with transcription, AI summaries, and one-click callback
Searchable directories for staff, sites, and synced Buildium contacts

Effortless documentation

Every inbound and outbound call logged to the right record, missed calls included
AI call summaries capture key points and outcomes
Sentiment analysis shows how the conversation went
Full, searchable transcripts on every recorded call

SimpleVoIP mobile app and Connect desktop panel used by office and field staff

A full phone system, not just a plug-in.

Connect runs on SimpleVoIP's cloud phone system: auto attendants, ring groups, after-hours routing, desk phones, and mobile apps. Our team designs it, configures it, connects it to Buildium, trains your staff, and keeps watching it after go-live.

~2 weeks: Typical deployment after kickoff
60 days: Satisfaction guarantee
99.999%: Uptime with built-in failover
24/7/365: Live support from our team

Why property managers choose SimpleVoIP

Secure

Our data centers meet the national security standards required across regulated industries.

Scalable

Add numbers, users, or whole new properties as your portfolio grows.

Award-winning support

Our VoIP experts help your team get the most out of every feature.

Reliable

99.999% uptime, with failover built into every data center.

Easy to deploy

White-glove setup means your phones are configured, tested, and working at handoff.

Rapid expert training

Your team learns the tools that matter for their day, fast.

Questions from Buildium teams

How does Connect work with Buildium?

Connect runs as a Chrome extension alongside Buildium. Inbound calls open the matching record automatically, and calls you place from Buildium route through SimpleVoIP so they can be logged. Call notes, AI summaries, and recordings (if enabled) attach to the right record.

What happens when someone calls who isn't in Buildium?

The call is handled normally and recorded if you've enabled recording. Recordings and AI summaries stay available in the SimpleVoIP platform.

What if a call isn't picked up?

Missed calls are still logged in Buildium, so your team can see what went unanswered and follow up.

Can calls be recorded and transcribed?

Yes. You choose which calls to record (inbound, outbound, internal, all, or none) during onboarding or anytime after. Settings apply before a call begins, not mid-call. Recordings are kept for one year, or longer with your own Amazon S3 storage. Recording disclosure requirements vary by state.

Can we text residents?

Yes. Connect supports one-to-one SMS, and conversations can be logged to the matching contact record. A shared SMS inbox is also available.

Does it work for field staff on mobile?

Yes. With the SimpleVoIP mobile app set as the default dialer, calls from the field route through the system and can be logged.

Can we keep our existing numbers?

Yes. Port your main lines and direct dials. Porting usually takes 7 to 10 days once paperwork is submitted.

Are AI summaries and reporting included?

Yes. AI call summaries, sentiment analysis, and standard reporting (call volume, team performance, missed calls, trends, exports) are included at no extra cost.

Ready to put every call on the record?

Your team is already doing the work. Let Connect make sure Buildium knows about it.