Simple Agents for Property Management
Simple Agents answers your phones in a natural voice, books and reschedules appointments on your calendar, handles after-hours maintenance calls, and writes it all back to AppFolio. Keep the phone system you already have.
From SimpleVoIP, an official AppFolio Stack™ App Partner
Keep your phone system
Simple Agents does not replace your phones. Forward a number to it and it starts answering.
AppFolio connection included
The AppFolio integration comes with it. Nothing else to buy or bolt on.
You hold the controls
Voice, hours, approved answers, and escalation rules all live in your portal.
Early access
Simple Agents for property management is launching soon. Join the waitlist and we will send your early access invitation the day it launches.
Why property managers switch
Answering services and call centers have handled property management overflow for decades. Here are three reasons Simple Agents handles it better.
Simple Agents is connected to AppFolio. It matches the caller to their tenant, owner, or vendor record before it says a word, so it already knows the property and the unit they are calling about. Calls, AI summaries, and requests land on that record, where your team is already looking.
Simple Agents answers only from the policies and FAQs you load, in the voice and tone you choose. Update your pet policy or your list of available units and the next caller hears the new answer. You set what it can say, what it can do, and exactly when it transfers to a person.
Simple Agents is bought online, configured in your own portal, and answering as soon as you forward a number to it. No onboarding project, no scripting sessions, no waiting on a proposal. And no new phone system, because Simple Agents works alongside the phones you already have.
What it handles
Leasing questions, showing requests, reschedules, and the same six policy questions on repeat. Simple Agents takes them so your staff can work on the things that actually need a person.
Connect Google Calendar or Microsoft 365 and Simple Agents books showings, unit tours, inspections, and walkthroughs. Callers pick a time during the conversation instead of waiting on a callback.
Plans change. Simple Agents moves or cancels the booking on your connected Google or Microsoft calendar while the caller is still on the line.
Rent due dates, office hours, pet and parking policy, application steps, how to submit a request. Answered only from information you approve.
Captures the unit, the issue, urgency, pets, and access notes, then routes by the rules you set for emergencies and after hours.
Matches the number to the tenant, owner, or vendor in AppFolio, so callers do not have to explain who they are or which unit they live in.
Connected, not bolted on
A generic answering service starts every call from zero. Simple Agents starts with the record. That is the difference between a caller repeating their address and a caller getting an answer.
Coverage
Nights, weekends, lunch, and the Monday morning spike.
New hardware
No phones to swap, no numbers to port, no install visit.
Place to look
Every call, summary, and request lands on the AppFolio record.
Configure by asking
Traditional phone systems make you build call flows in a menu tree, then open a ticket every time the rules change. Simple Agents works differently. Type the change into your dashboard the way you would explain it to a new hire, and Simple Agents reconfigures its own call flow. You get the control of an auto attendant without having to build one.
You type
Send after-hours calls about no heat or no water straight to the on-call technician, and everything else to voicemail.
Simple Agents rewrites its after-hours routing and starts using it on the next call.
You type
Ask every caller which property they are calling about before anything else.
The question moves to the top of the conversation, on every line you have pointed at Simple Agents.
You type
Stop offering Saturday showings at Parkside until March.
Saturday slots disappear for that property, and callers are offered the next available weekday time instead.
Greetings, hours, routing rules, escalation paths, and what Simple Agents can say all change the same way. No scripting language, no support ticket, no waiting.
Set up in three steps
Simple Agents for property management arrives ready to run. When it opens, getting started looks like this: choose your plan, shape it around your properties, and go live the same week. Every setting stays yours to adjust whenever your portfolio changes.
Choose the plan that matches your call volume. No quote to chase, no procurement cycle, no proposal to wait on.
Choose the voice and greeting, load your FAQs and policies, connect AppFolio, set your hours, and decide when calls go to a person.
Forward your main line, overflow, or after-hours number, and Simple Agents starts answering. Tune anything as you go, right from the portal.
Feature comparison
How an AI receptionist connected to AppFolio compares to outsourcing your calls to a live answering service or call center.
| Simple Agents | Traditional answering service | |
|---|---|---|
| Setup time | Same week. You configure it yourself. | Typically two to four weeks of onboarding. |
| Where calls land | On the AppFolio tenant, owner, or vendor record. | Outside your system, usually emailed to your team. |
| Knows the caller | Matches the number to the AppFolio record before answering. | Asks for name, address, and unit on every call. |
| Property and unit info | Current, pulled from AppFolio and your knowledge base. | Whatever documentation you sent them last. |
| Consistency | The same approved answers on every call. | Varies by operator and by shift. |
| Making changes | Edit in your portal, live on the next call. | Send updated documentation and wait for retraining. |
| Your phone system | Keep the one you have. Forward a number. | Keep the one you have. Forward a number. |
| Coverage | 24/7 at the same rate. | 24/7, often at after-hours and holiday premiums. |
| How you buy | Online with a card. | Sales call, contract, and an onboarding project. |
Answering service comparisons describe typical industry practice and vary by provider.
Pricing
Plans differ by how many AI agent minutes are included, so you can match the plan to your call volume. Go over and you are billed per minute rather than cut off.
Starter
$49/mo
Growth
$99/mo
Pro
$199/mo
All plans are month to month. AI agent minutes are the time Simple Agents spends on calls.
Frequently asked questions
Simple Agents for Property Management
Join the waitlist and we will send your early access invitation the day Simple Agents opens for property management.
Works with the phone system you already have. AppFolio connection included.
